Privacy Policy

Introduction

At Cello Recycling Ltd ("We" or Cello") we are committed to protecting and respecting your privacy.

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by post or e-mail. We continually review and update this Privacy Notice to reflect changes in our services as well as to comply with changes in Data Protection Laws and Legislation. We would, therefore, encourage you to review this Notice on a regular basis.

Cello Recycling, is a broker of recyclable commodities and provides consultancy in the United Kingdom.

This notice relates to the collection and use of the personal data of individuals, sole traders and individuals who are in business partnerships. It does not apply to information we collect or use in relation to companies or other organisations.

It is intended that this Privacy Notice covers:

Existing, potential and previous customers and those acting on their behalf
Suppliers and contractors
Members of Environmental Action Groups
Visitors to our websites
Individuals who make general enquires about our services
Advisors to all of the above or other people providing assistance to them

We may collect your personal data from anything you have provided us within our websites or provided over the telephone, in a letter, e-mail, facsimile, Mobile Application (App), or via social media like LinkedIn, Twitter and Facebook. We may also access information about you that is already publicly available.

We may collect and process the following data about you:

Name, organisation, position, email address, website address, telephone/mobile number and postal address;
Payment details, including payments made by post, online, by telephone or directly to and from your bank (including standing orders);
Information relating to additional services and products that you have enquired about or that we have provided to you;
Information that you provide by filling in forms on our site https://cello-recycling.com. This includes information provided when subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
If you complete any surveys that we use for research purposes, although you do not have to respond to them;
Details of transactions you carry out through our site and of the fulfilment of your orders
Details of your visits to our site including, but not limited to; traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and

Any opt in or opt out preferences that you have provided us with confirming whether you wish to receive information about offers and information that may be of interest to you.

In addition, we collect your personal data from third parties including:

Individuals that have permission to contact us on your behalf.
Law enforcement agencies.
Credit reference and tracing agencies, for example, where it has not been possible to identify the person responsible for payment of charges.

In order to deliver our services, we need to keep reliable, accurate and up-to-date records of customers’ details as well as any interactions with them related to these services. This also includes taking surveys to improve customer satisfaction.

The legal basis for processing your data to provide our services is contractual obligation.

In order to support the delivery of these services we need to process personal data for the following purposes:

Managing enquiries
To service and administer your Cello Recycling Ltd account and to carry out our obligations arising from any contracts entered into between you and us
Billing
Receiving payment and debt recovery
Fraud prevention and detection of criminal activity
Research and statistical analysis for matters affecting our services
Managing legal claims
Responding to requests for information
To notify you about changes to our service, our terms and conditions or our privacy policy
To keep you informed about our services, news, promotions and competitions if you have consented to ensure that content from our site is presented in the most effective manner for you and for your computer

We may disclose your personal information to our agents, partners, subcontractors and advisors only if necessary to fulfil our obligations to you.

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may share your information with credit reference agencies and other companies for use in credit decisions, for fraud prevention.

In processing personal data to carry out our activities, Cello may transfer personal data to third party processors located outside the European Economic Area ("EEA") or allow personal data to be accessed by processors outside the EEA

In doing so, we ensure that we act in compliance with UK data protection law and we ensure our third party processors operate to very high standards.

All information you provide to us - whether on paper, verbally or electronically - is stored securely.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

On occasions we may wish to tell you about products or services we feel would be of benefit or interest to you. These products or services may be provided by us or carefully selected third parties. We may need to share some of your personal data with others in order to do this. If you have agreed to receive marketing, products or services from another company and later decide you no longer want these, please contact that company directly to let them know.

We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data. We will not keep your personal data longer than is necessary. The law and our regulatory requirements determine the length of time information has to be kept.

Our website may contain links to other websites run by other organisations.

This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the notice of that third party site.

Cello’s details for data protection purposes are:

Cello Recycling Limited, Company Number 08648111 of Charter House, Wyvern Court, Stanier Way, Derby, Derbyshire DE21 6BF.

Should you need to contact us to discuss the handling of your personal data or to submit a request to exercise one of your Data Protection Rights, please contact our billing team:

Email – info@cello-recycling.com